Frequently Asked Questions
The Authority does offer a rate schedule for the base water and sewer rate and excess water rate to a residential single family homeowner, who utilizes the unit as the dwelling house of the system and meets the status criteria for the pharmaceutical assistance program/Senior Gold Program and who possesses a valid identification card under the PAAD program (Pharmaceutical Assistance to the Aged & Disabled)/ Senior Gold program. For more information about the PAAD/Senior Gold Program, click here.
The Authority does offer a Veteran’s Rate Schedule for the base water and sewer rate to a residential single family homeowner, who utilizes the unit as the dwelling house of the system and meets the qualifying criteria listed below:The Veteran would need to produce his/her Statement of Service signed by a Commanding Officer, copy of Honorable Discharge, separation Form 53-55 or DD214. The surviving spouse would be eligible for the discount until he or she remarries.
Any Veteran who currently has enrolled in our PAAD program is ineligible for the Veteran reduction.
The reduction on the base water and sewer rate only applies to one residential property.
If you are eligible to participate in this program and have not yet applied, go to the Customer Care tab and select Veterans Discount where you will be able to print the form to fill out. You can also click here for the form. Please bring the completed application to the Authority Business Office, located at 372 South Main Street, Williamstown, NJ, together with your Statement of Service signed by a Commanding Officer, DD Form 214, WD Form 53 or Death Certificate. Our billing staff will be more than glad to accept your application and answer any questions you may have regarding this program.
This usually happens when the Authority is flushing out a fire hydrant in your area. To eliminate the rusty water, open simultaneously all faucets in your home and let the water run approximately 15 to 30 minutes. If you follow this procedure and you are still having rusty water please contact our Operations Department @ (856)226-3628.
The bills are mailed out the 1st week of each month and are due by the 25th of the month. Interest of 1.5% will be assessed for balances not paid by the last day of each month.
Normally, the Title Company will contact the Authority and advise them of the date that you are going to make settlement. The Authority will then issue a work order instructing our Operations Department to obtain a final meter reading. At settlement, the Title Company will contact the Authority once again. We will obtain the new owner’s name and all monies will be collected at that time. However, there have been cases where the Title Company never contacted our Billing Department. Therefore, we suggest that the day prior to your settlement you contact the our Office to make certain that your Title Company obtained the necessary information for closing.
Upon receipt of your monthly water and sewer bill and/or shut off notice, if payment cannot be remitted by the due date and only upon the owner’s request, the Authority can issue a “Payment Agreement.” Please Note: A Payment Agreement will only be considered for Qualified Property Owners. If approved, a 25% deposit is required upon the date of Agreement.
If you wish to arrange a payment agreement, you can do so by:
Contacting the Billing Department at 856-629-1444. We will be happy to assist you.
All monthly water and sewer bills can be paid at the following locations:
MMUA Business Office
372 South Main Street
Williamstown, NJ, 08094
MMUA Operations Office
1452 Glassboro Road
Williamstown, NJ, 08094
Newfield National Bank
320 South Main Street
Williamstown, NJ, 08094
You can go to our home page at www.monroemuanj.com and click on the Pay My Bill tab and you will be directed to the page where you can enter your account number that is printed on your bill, from there you will have the opportunity to pay your bill by credit/debit card, or by using your checking account information.
*Please note: There is a convenience fee that is assessed for using this service. This fee is charged directly from a third party merchant. The third party merchant is not affiliated in any way with the Monroe Municipal Utilities Authority, therefore, none of this information is stored in our system so you will have to re-enter it each time you make a payment.
As a courtesy, we can send a duplicate bill to the tenant; however, the Authority’s Rules & Regulations stipulate that the owner of the property is responsible for the water and sewer bill and the Monroe MUA will not get involved in the owner/tenant relationship regardless of what the lease may show. We will only address concerns pertaining to the account with the owner of the property. If you are a tenant and wish to receive a monthly bill, please have your Landlord contact the Authority Business Office at (856) 629-1444 to make this change. Please note: Bills will be sent by e-bill only.
The MUA has a form for water and sewer availability (Form E-D) which can be found on our website under Construction Applications. Fill out and submit your form and you will receive a response from the Superintendent’s office within 2 business days.
The MUA has a Waiver Exemption Form (Form E-D Exempt) which can be found on our website under Construction Applications. Fill out and submit your form and the Superintendent will sign off where applicable.
The customer shall maintain all connections, service lines, meter pits, and fixtures furnished by the applicant in good order and all valves, meters and appliances furnished and owned by the Authority and on the property of the customer, shall be protected and properly cared for by the customer. All leaks in the service, meter pit and any other pipe and any fixture in or upon the premises must be immediately repaired by the owner or occupant of the premises.
The Authority shall in no event be responsible for maintaining any portion of the service line or meter pit owned by the customer, or for damage done by water escaping there from; or from lines or fixtures on the customers property; and the customer shall at all times comply with applicable regulations with respect thereto, and make changes therein, required by reason of change or grade, relocation of mains or otherwise.
1) Do not cover water curb boxes or sewer vents. Please do not place basketball nets curbside as they can hinder our ability to access your pit meter, curb box, or sewer vent should the need or emergency arise.
2) Do not landscape around fire hydrants. During winter months, clear snow from around fire hydrant near your property. This will assist firefighters in case of an emergency.
3) Do not dump grease down sinks. Grease is one of the leading causes of sewer blockages.
4) If you are having a sewer backup and think you may have a blockage, call the MMUA at 856-629-1444 BEFORE you call a plumber.
5) Install a check valve on your sewer line if you have below-grade fixtures, ex., toilet, washer, etc. in basement or first floor of split-level house.
6) CALL BEFORE YOU DIG – DIAL 811 – This will allow utilities to mark out any facilities they have in your work area. It is also the law.
7) Do not plant trees over sewer lines. Tree roots are attracted to water in these lines that can lead to blockages and broken pipes.