Welcome

Welcome to the Monroe MUA

The Monroe Municipal Utilities Authority (MMUA) is an independent public body politic and corporate of the State of New Jersey that was created by virtue of an ordinance of the Township of Monroe, Gloucester County, New Jersey, adopted September 26, 1957 under New Jersey State Municipal and County Utilities Authorities Law P.L. 1957, c. 183, s. 1, c40:14B-2 et seq. 1. and was reorganized as a Municipal Utilities Authority, pursuant to the provisions of Chapter 183 of the Laws of New Jersey of 1957, on May 8, 1959, by ordinance of the Township of Monroe.

The Authority was created for the purpose of constructing and operating a sanitary sewerage system for the collection and disposal of wastewater and a water supply and distribution system within the Township of Monroe, County of Gloucester.  The Authority has 8 wells in Cohansey strata with pumping capacity of 4MGD; 2 ASR Wells and 28 pumping stations; and also a sewage collection system with sewage being pumped to the Gloucester County Utilities Authority.  Our total population served is 36,100 with 14,132 water customers and 14,291 sewer customers.

The Authority has broad powers under the Act including, among others, the following: to hold, operate and administer its property; provide for bonds and secure their payment and rights to holders thereof; to charge and collect user fees to ensure the revenues of the Authority will at all times be adequate to pay all operating and maintenance expenses, including reserves, insurance, extensions and replacements, and to pay the principal and interest on any bonds, maintain such reserves or sinking funds therefore as may be required by the terms of any contract of the Authority; and to make and enforce rules and regulations for the management of its business and affairs.  There are no tax monies supporting the Authority.  Its debt service and operational expenses must be paid by the revenue from customer service fees.

Over the years, we have dedicated ourselves to producing drinking water that meets or exceeds all state and federal drinking water standards. As regulations and drinking water standards change, we are committed to incorporating these changes system-wide in an expeditious and cost-effective manner.  We strive to deliver the best quality drinking water through innovation and by remaining vigilant in meeting the challenges of source water protection, water conservation and community education.

Monroe MUA Mission Statement:

Here, at the Monroe MUA, it is our mission to serve our customers and deliver the highest quality water and sanitary sewer service by utilizing every safeguard to protect the health, safety and welfare of the public.  Our goal is to achieve these objectives by demonstrating integrity, professionalism, economically-sound practices and innovation in a cost-effective, environmentally responsible manner.

The Monroe Municipal Utilities Authority is committed to:

  • Providing high quality drinking water and waste-water service in a manner consistent with applicable standards for public health and environmental quality standards set by the NJ DEP.
  • Continuing its capital investment in system improvements, including the rehabilitation and replacement of key infrastructure and facilities.
  • Ensuring courteous and responsive service to all that we come in contact with.
  • Treating employees fairly, communicating openly and providing opportunities for development and growth to retain a well-trained workforce and the necessary management depth so that succession planning is an integrated element of the culture.


OUR MISSION

At the Monroe MUA, it is our mission to serve our customers and deliver the highest quality water and sanitary sewer service by utilizing every safeguard to protect the health, safety and welfare of the public.  Our goal is to achieve these objectives by demonstrating integrity, professionalism, economically-sound practices and innovation in a cost-effective, environmentally responsible manner.

 

General Information

The Authority’s address is 372 South Main Street, Williamstown, NJ 08094 and we are open Monday through Friday from 7:30AM-3:30PM, excluding holidays.  For Billing, call 856-629-1444; For Service, call 856-226-3628.

If you are in need of emergency service after business hours or on weekends or holidays, please call us at 856-629-1444We have a 24-hour answering service that will contact our employee on emergency duty.  Our facilities, including our water supply, wells, tanks and lift stations have always been properly secured.  In the event you see someone or something suspicious at any of our sites, please contact our office at 856-629-1444 or Monroe Township Policy Department 856-728-9800.

All Authority Personnel have official picture identification badges reflecting their name and the telephone number of our facility. Please call us if someone attempts to represent our agency and does not present the proper credential.

The Authority is governed by a five-member Board. On an annual basis the Township Council appoints or reappoints a member to serve a five-year term.

Our Operations and Administrative Staff take pride in maintaining a safe and healthy water system and sewerage collection system.

If you should have a water or sewer problem, please contact us immediately. Every effort will be made to remedy your problem as quickly as possible.

The Authority is governed by a five-member Board. On an annual basis the Township Council appoints or reappoints a member to serve a five-year term.

Our Operations and Administrative Staff take pride in maintaining a safe and healthy water system and sewerage collection system.

We welcome your feedback, if you have any suggestions, you may email them to our attention at info@monroemuanj.com, use the Contact Us link on our website, or put them in writing and forward to the MMUA, 372 South Main Street, Williamstown, NJ 08094.

MISSION STATEMENT

The Monroe Municipal Utilities Authority will provide the best water and sewer service possible within the resources available.
This involves furnishing high quality products and services coupled with an overall emphasis on positive customer relations.
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